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My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 12:53 pm
by Jav1000
Hi,

My online account was disabled this morning [Sat 9th April] because they haven't received some documents from me that I wasn't aware I had to provide.

If I email this stuff to them now, it will take over 48 hours to process, so I won't be able to play in tonight's competitions.

Is there any way around this temporarily [say set-up temporary account] so that I can play tonight as they won't activate my account.


Thanks In Advance
Jav

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:23 pm
by Garth Kay
I will look into this but don't hold your breath on this matter.

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:26 pm
by Garth Kay
Username on 888 please.

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:31 pm
by Garth Kay
Please send documents off ASAP .

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:33 pm
by 666HARPS666
Garth Kay wrote:Username on 888 please.


It is Jav1000, Garth

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:34 pm
by Jav1000
Jav1000, thanks

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 1:48 pm
by Jav1000
Thanks Harps!!!!!

Garth, I've emailed all the documents and have mentioned the urgency of the matter.


Thanks
Jav

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 3:32 pm
by John Miller
If you use the upload documents feature on the client is much quicker than emailing them..
just a thought

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 3:38 pm
by Jav1000
Codger wrote:If you use the upload documents feature on the client is much quicker than emailing them..
just a thought


Where do I find this feature?

Re: My 888 Online Account Disabled

Posted: Sat Apr 09, 2011 3:52 pm
by John Miller
log into client ..go to cashier.. then click on the tools tab