You're a Bunch of Factors

Just posting this here.... i can't believe how simple my request is yet i get completely different answers


5 days of conversation and i'm still no closer to recieving the code in relation to the LG tournament. i have replied with exactly the same email every time... but gotten widely different responses each time.

Again please read my email. I have not received the email as stated in my original email.

“ Please note that we have e-mailed your registered e-mail address your Challange for the LG promotion. If you have not received this e-mail Please do remember to check the Spam Folder.”

Can you confirm if this is my registered email address?

So what I would like today is for the necessary details to be able to claim the prize.

Details
LG 3D Phone tournament ID
34612748
Username: Wabbit999 "

here are the response starting with the latest...






Response Via Email (Peter P.)





Dear member,

Thank you for contacting us regarding your unsuccessful registration to $5k LG freeroll today.

Unfortunately, due to a technical issue, there was a delay in making you eligible for this tournament. This has been followed up on and resolved promptly by the relevant department.

Provided that you received an e-mail advising you are eligible, you will be now able to register for the tournament in the lobby.

I apologize for any inconvenience this may have caused and wish you the best of luck in the tournament.

If you require further assistance regarding this or any other issue, please don't hesitate to contact us 24/7.

Sincerely,

Daniel Wade
Support manager
888poker.com
support@888poker.com







Response Via Email (Thomas.S)



27/12/2011 08.13 PM





Dear Michael,


Thank you for contacting us. My name is Thomas a Support Representative of 888.com and I will be assisting you with your query today.

Michael,upon review of your query for the "$50,000 LG 2012 GIVEAWAY (Mega Event)" you placed 11th in the Tournament thus receiving a 3D phone. You will receive an email with details about claiming your prize 72 hours after playing the Tournament.

The email will contain details towards claiming your prize, and shipping details.

Thank you for being a member of 888.com and for the confidence you have placed in us.

For further information on how to use our products and services, please visit the “Online Help” section on our website -

http://888-external-en.custhelp.com/app ... s/list/p/4

Enjoy the game!

Kind regards,
Thomas.S
888poker Rewards Store
shop@888poker.com
http://shop.888poker.com
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NOTE: Please do not disclose your password to any individual/organization claiming to represent or representing "888poker.com". If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist: http://888-external-en.custhelp.com/app/home/prod/4. To help us locate your details and provide you with quick assistance, login to your account and press the F4 key on your keyboard to get your Support ID, and provide it in all your contacts with us.








Response Via Email (Paul G.)



27/12/2011 12.28 PM





Dear Member,

Thank you for contacting 888poker.

I am glad you took the time to write in.

Please note that we have e-mailed your registered e-mail address your Challange for the LG promotion. If you have not received this e-mail Please do remember to check the Spam Folder.

If at any time you have also asked to be removed from Our Promotional Mailing Lists then you will not have received the email.

However fear not! Upon your login to the 888poker Client you will receive a pop up in regards to your specific Challenge.

*Just meet the challenge and you will receive an invitation emails with details of eligibility of the $5000 LG 2012 Freerolls which are on Wednesdays @ 19:15 GMT.
*The freeroll is only open to members that have already made at least one deposit at 888poker.
*Entrants who win seats in $5000 LG 2012 Freeroll can only win 1 seat per tourney per player per day.
*The top 100 places in the $5000 LG 2012 Freeroll will win a seat in the $50,000 LG 2012 Giveaway (Mega Event).
*The promotion code for the LG 2012 promotion can be used only once in the cashier.
*Due to shipping restrictions, members from the following countries will not be sent LG prizes: Brazil, Argentina, Egypt, China, Japan, India, Russia, Ukraine, Belarus. However, members from these countries may still participate in the Promotion and receive an equivalent cash amount of the prize as credit into their 888poker account if they win.

Also, please see the link below for further information relevant to the LG promotion:

http://www.888poker.com/poker-promotions...

Good luck!

If you haven’t done so, we recommend that you visit the link below, which addresses most of the common problems and questions encountered by our members:

http://888-external-en.custhelp.com/app/home/prod/4

We appreciate your patience and thank you for choosing 888poker.

Sincerely,
Daniel Wade
Support Manager

http://www.888poker.com
**********************************************************************
Note: Please do not disclose your password to any individual/organization claiming to represent or representing "888poker". If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist you via e-mail at:
**********************************************************************







Response Via Email (Paul G.)



26/12/2011 02.49 PM





Dear Member,

Thank you for contacting 888poker.

I am glad you took the time to write in.

Please note that we have e-mailed your registered e-mail address your Challange for the LG promotion. If you have not received this e-mail Please do remember to check the Spam Folder.

If at any time you have also asked to be removed from Our Promotional Mailing Lists then you will not have received the email.

However fear not! Apon your login to the 888poker Client you will receive a pop up in regards to your specific Challenge.

*Just meet the challenge and you will receive an invitation emails with details of eligablity of the $5000 LG 2012 Freerolls which are on Wednesdays @ 19:15 GMT.
*The freeroll is only open to members that have already made at least one deposit at 888poker.
*Entrants who win seats in $5000 LG 2012 Freeroll can only win 1 seat per tourney per player per day.
*The top 100 places in the $5000 LG 2012 Freeroll will win a seat in the $50,000 LG 2012 Giveaway (Mega Event).
*The promotion code for the LG 2012 promotion can be used only once in the cashier.
*Due to shipping restrictions, members from the following countries will not be sent LG prizes: Brazil, Argentina, Egypt, China, Japan, India, Russia, Ukraine, Belarus. However, members from these countries may still participate in the Promotion and receive an equivalent cash amount of the prize as credit into their 888poker account if they win.

Also, please see the link below for further information relevant to the LG promotion:

http://www.888poker.com/poker-promotions...

Good luck!

If you haven’t done so, we recommend that you visit the link below, which addresses most of the common problems and questions encountered by our members:

http://888-external-en.custhelp.com/app/home/prod/4

We appreciate your patience and thank you for choosing 888poker.

Sincerely,
Daniel Wade
Support Manager

http://www.888poker.com
**********************************************************************
Note: Please do not disclose your password to any individual/organization claiming to represent or representing "888poker". If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist you via e-mail at:
**********************************************************************

further reply
Dear Michael,

Thank you for contacting us. My name is Nicusor and I will assist you today.

Michael, thank you for being our member. . I would like to apologize for the inconvenience cause regarding your registration to the LG freeroll.

Please note that the challenge e-mail is sent only to the members that their account is eligible for this tournament and if you did not receive this e-mail I am afraid that your account is not eligible for it.

I wish you a Happy New Year !

Michael, if you require further assistance in this or any other matter, please feel free to contact us - we are here for you 24 hours a day, 7 days a week.

Kind regards,
Nicusor S.
Member Support Representative

So you have won a phone? Or trying to get a code for the next tournament?

Obviously we are only seeing on side of the conversation.

Have you double checked your address and email on your deposit in the client, just in case they do use that?
Make certain you have all you papers ready as well, in case they want to confirm you are who you say you are.

Glyn will probably have better luck on following up with this though.

yah its that simple won, the phone. pretty sure its my current email.. but i can't find anywhere to put it in.

Easiest way to know if it is your current email is if you get deposit and cashout requests sent their.

Alternatively Mike ring 1800 153 466 for the direct support line, and you should get answers quicker than email responses. Let me know how you go with this, and if unsuccessfull I can look into this for you.

Yah thanks Glyn, I rang them last night they said they needed to send an email to their promotions area, still awaiting a reply from there.

wabbit999 wrote:Yah thanks Glyn, I rang them last night they said they needed to send an email to their promotions area, still awaiting a reply from there.

How did you go???

I'm having the same problems, I've won prizes the last 2 weeks, and I haven't received any confirmations at all.

I've rung them and they tell me they'll send an email to their promotions area, and then I get an email back a few days later telling me about the competition and nothing about what I requested on how to claim the prize.

I give them another call today, and the guy tells me the email never went to promotions area and that he will send it again and it will take at least another 48 hours.

What a joke!!!!

We shouldn't have to be chasing them up!!!

3rd time I called they gave me the code over the phone then sent an email

Phone arrived today sittin in box at home

wabbit999 wrote:3rd time I called they gave me the code over the phone then sent an email

Phone arrived today sittin in box at home

Thanks for the feedback.

So I should expect it to take a min of 3 weeks before seeing anything

BTW, good luck for the Aussie Millions!!!!

Ty looking to make the best decisions possible


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