They are able to see the game and go to it's tournament lobby.
They are unable to register for the game and get an error message that says 888PL games are restricted.
I think they know that
I'm wondering if it has anything to do with the method that was used to download the software to begin with and/or if they chose NPL or 888PL in the 'how did you hear about us?' section when first installing the software.

